Frequently Asked Questions

Everything you need to know about your Profusion beauty haul.

Does Profusion Cosmetics test on animals?

No, we are proudly 100% cruelty-free. Profusion Cosmetics does not test products or ingredients on animals, and we are certified by PETA's Beauty Without Bunnies program.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. Please allow 24-48 hours for the tracking information to update.

What is your return policy?

We want you to love your purchase! If you are not satisfied, you can return unused or gently used products within 30 days of purchase for a full refund, excluding shipping costs.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

Are your products vegan?

While many of our products are vegan, some may contain ingredients like beeswax or carmine. Please check the 'Ingredients' tab on individual product pages for specific vegan information.

What should I do if my palette arrives damaged?

We take great care in packaging, but accidents happen. If your item arrives broken, please email our support team with your order number and a photo of the damage within 7 days for a replacement.